Privacy Policy
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or consultation
- Fill out forms on our website
- Subscribe to our newsletter
- Contact us via email, phone, or chat
- Schedule an installation or service appointment
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Property information (address, roof type, energy usage)
- Financial information (for financing applications)
- Government-issued identification (when required for rebate applications)
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on pages
- Referring website addresses
- Click patterns and user preferences
1.3 Cookies and Tracking Technologies
- We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.
2. How We Use Your Information
- We use the information we collect for the following purposes:
2.1 Service Delivery
- Provide solar panel installation quotes and consultations
- Schedule and complete installation services
- Process warranty claims and service requests
- Communicate about your project status
2.2 Business Operations
- Process payments and manage financing applications
- Comply with legal and regulatory requirements
- Assist with government rebate and incentive applications
- Maintain customer records and service history
2.3 Marketing and Communications
- Send newsletters and promotional materials (with your consent)
- Provide information about new products and services
- Conduct customer satisfaction surveys
- Send service reminders and maintenance notifications
2.4 Website Improvement
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Develop new features and services
- Troubleshoot technical issues
3. How We Share Your Information
- We do not sell your personal information. We may share your information with:
3.1 Service Providers
We work with trusted third-party service providers who assist us with:
- Payment processing and financing services
- Customer relationship management (CRM)
- Email marketing and communications
- Website hosting and analytics
- Installation and maintenance subcontractors
3.2 Government Agencies
We may share your information with government agencies when necessary to:
- Process rebate and incentive applications
- Obtain building permits and inspections
- Connect your system to the electrical grid
- Comply with legal requirements
3.3 Business Partners
With your consent, we may share information with:
- Tesla and other equipment manufacturers (for warranty and certification)
- Financing partners (for loan applications)
- Insurance providers (for installation coverage)
3.4 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Enforce our terms of service
- Prevent fraud or security threats
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security audits and updates
- Employee training on data protection
- Confidentiality agreements with service providers
- However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Privacy Rights
- Depending on your location, you may have the following rights:
5.1 Access and Portability
- Request access to your personal information and receive a copy in a portable format.
5.2 Correction
- Request correction of inaccurate or incomplete personal information.
5.3 Deletion
- Request deletion of your personal information, subject to legal requirements.
5.4 Opt-Out
- Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
5.5 Restrict Processing
- Request restriction of how we process your personal information.
5.6 Object to Processing
Object to our processing of your personal information for certain purposes.
- To exercise these rights, please contact us at privacy@xolar.ca or call 1-877-965-2722.
6. Canadian Privacy Laws
As a Canadian company, Xolar complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to:
- Collecting personal information only for legitimate purposes
- Obtaining consent for collection, use, and disclosure
- Limiting collection to what is necessary
- Ensuring accuracy of personal information
- Protecting information with appropriate safeguards
- Being transparent about our privacy practices
- Providing access to personal information upon request
- Addressing privacy complaints promptly
7. Children’s Privacy
- Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
8. Third-Party Links
- Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain warranty and service records
- When personal information is no longer needed, we securely delete or anonymize it.
10. International Data Transfers
- Your information is primarily stored and processed in Canada. If we transfer information outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending an email notification (for significant changes)
- Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: